By: sarahkristin kelly on Thomas J. Fannon & Sons
My uncle is 81 & in frail health. He lives in an old house with a lot of issues. His heat went out and Fannon - - the company has been keeping the heat system going for many years - - couldn't get the system running the same day, so, in order to protect my uncle, the folks at the company collected their personal portable heaters and placed them around his living space. You can't beat that for customer service!
By: Samuel Owen on Thomas J. Fannon & Sons
The fan in my furnace stopped working. I called over someone that had done work before and they said it was the furnace computer (a $500 repair) and it'd really be better if I just replaced the whole system since I likely had $5000 sitting around. So I call these guys out and with competence and no desire to upsell shows me where the issue is (the fan as I had assumed) and quickly replaced it for $300. Between making the call and having a warm house was less than 3 hours.
By: Rute on Thomas J. Fannon & Sons
Top notch company, fast and friendly service calls. During a bad snowstorm a few years ago our furnace quit working. I called Fannon and explained the situation. The service tech came out *in the middle of the storm* to fix the furnace. The storm had knocked out our electric power and evidently the generator I was using had enough voltage variation that it fried the furnace & thermostat circuitry. The tech worked on it for *six hours*, basically rewiring the entire thing. Since I had a service plan, the only charge was for the cost of a non- standard replacement part. I give Fannon an A+!
By: christopher toth on Thomas J. Fannon & Sons
Good business partner
By: Justin L on Thomas J. Fannon & Sons
Service my apartments for over 33 years Excellent company.